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Close partnerships with suppliers and customers mean that Indigo-Belcom provides high quality solutions, consistently.

An essential part of that quality offering is our people, and so we employ only the most talented individuals who exhibit professionalism, drive and creativity in everything they do.

If you want to join an organisation that values your talents and wants you to fulfil your full potential, then get in touch by sending your CV to;

careers@indigo-belcom.com or by calling us +44 (0)1291 435500.

Current Vacancies

Here are details of our current vacancies:

Department: Operations
Location: Dublin (role is based at customer office; some travel to European sites will be involved)
Hours: 37.5hrs per week
Reports to: Head of Shared Services
Direct reports: None

 

Job Purpose:

 

The Project Coordinator will be responsible for managing the day to day coordination tasks associated with field network installation services

 

Main Responsibilities:

 

  • Schedule installation activities at Customer Sites in EMEA in conjunction with various customer stakeholders
  • Coordinate delivery of materials to Customer Sites in EMEA for installation projects on a daily basis
  • Schedule and coordinate deployment of field technicians (employees and sub-contractors) for installation projects on a daily basis. Sign-off and document all jobs
  • Coordinate the production and publication of project status reports (progress, risks, schedule) on a daily basis
  • Track and report on job profitability on a weekly basis
  • Forecast workload and job costs/revenue on a weekly basis
  • Review and adapt Engineering Design Packages (EDPs) for network installation (Cabling, equipment) at Customer Sites in EMEA
  • Carry out Quality Control at Customer Sites in EMEA. Some travel will be required to accomplish this
  • Contribute to and improve documentation such as site floorplans, rack elevations, port mapping

Competency: Skills/Knowledge/Qualifications:

 

  • At least 5 years’ experience as a Field Technician installing and testing network equipment and copper/fibre cabling
  • Experience in quality audits of network and copper/fibre cabling installations
  • Experience with LAN/WAN technologies would be a distinct advantage
  • Experience calculating electrical loads/power would be a distinct advantage
  • Excellent organisation and planning skills
  • Experience reporting and forecasting job cost and job margin
  • Experience with editing CAD designs
  • Expertise in Microsoft Excel, Visio, Word, Project
  • Excellent written and spoken English
Department: Operations
Location: Magor
Hours: 37.5hrs per week
Reports to: Head of Shared Services
Direct reports: None

 

Job Purpose:

 

The Sub-Contractor Manager will be responsible for global sub-contractor identification, selection and evaluation (covering the managed services and project business), establishing/on-boarding new sub-contractors into the local markets to ensure operational readiness

 

Main Responsibilities:

 

  • Identify suitable sub-contractors on an ongoing basis to support the operational needs of the business;
  • Carry out general evaluation of sub-contractor, based on but not limited to financial performance, capacity and experience, H&S track record and quality performance;
  • Produce and maintain sub-contractor service requirements documentation (based on customer requirements), including Scope of Work (SoW), specifications, MOPs, acceptance procedures/handover documentation, H&S/quality requirements;
  • Ensure the sub-contractors are “operationally ready” to deliver services. Work with relevant teams to implement tools and processes to transpose services sold into services delivered; this includes but is not limited to project inductions, training/accreditation, Operations manuals/handover packs, delivery enablers (access, keys), H&S induction (including H&S Process, PPE, Training Records review), H&S audit (OHSAS18001 or equivalent), resulting in a professional handover to Operations;
  • Oversee the induction of new subcontractors and manage required certification through the Indigo-Belcom process;
  • Maintain up to date “Qualified Persons List” (QPL) and ensure this is always available to the resourcing teams;
  • Collect and maintain a forecast for all sub-contractor activities related to Projects and Managed Services;
  • Plan appropriate sub-contractor capacity/resourcing availability with the Projects/Operations teams; Support Project Managers/SDMs/Portfolio Managers/Operations Managers in the sub-contractor assignment strategy based on price, quality and sub-contractor skills;
  • Co-ordinate the demand requirement and plans from Projects and provide sub-contractors with the current view on forecasts during ORMs;
  • Manage the sub-contractor governance process;
  • Chair and minute the regular Operational Review Meetings (ORM), monitor actions and drive continuous improvements;
  • Report financial health and invoicing/payment of all sub-contractors; ensure that purchase order cover is in place for all sub-contracted works;
  • Monitor and improve sub-contractor services, based on feedback from Quality audits;
  • Support and manage/resolve escalations towards and from the sub-contractors;
  • Manage sub-contractor phase out/exit process, if required;
  • Evaluate and monitor sub-contractors’ Health & Safety track records and management;
  • Ensure appropriate action is taken where and when non-conformances occur.

Competency: Skills/Knowledge/Qualifications:

 

  • Degree or equivalent education (training and/or experience);
  • British Safety Council Level 2 Risk Assessment.
  • Has broad telecoms experience across multiple technologies;
  • Proven track record of managing sub-contractor resources;
  • Demonstrable commercial and financial awareness;
  • International experience in managing teams/stakeholders an advantage;
  • Proven track record of delivering critical services;
  • Must be an excellent communicator and ‘networker’, with the ability to work with, and be respected by both sub-contractors and internal operational units;
  • Ability to very quickly translate quotes and scopes to operational requirements;
  • Excellent presentation skills and self-assured in contact with customers and internal resources;
  • A self-starter, requiring little or no supervision with a positive attitude and outlook;
  • Ability to take ownership of an issue and see things through to the end;
  • PC literate, especially Microsoft Office suite;
  • Trustworthy and honest;
  • Full EU Driving licence essential.
Department: Global Support Centre
Location: Magor
Hours: (Shift) 4 on 4 off / 2 days – 2 nights; and/or
Extended Day shift
Reports to: GSC Team Leader
Direct reports: None

 

Job Purpose:

 

The Indigo-Belcom GSC provides its customers with network monitoring, European wide engineering resources and associated technical services. Based in South Wales, the Indigo-Belcom GSC is staffed by highly trained professionals on a 24x7x365 basis and has well-established methods and procedures.

 

Main Responsibilities:

 

  • Answer and process customer fault calls in a professional, responsible and consistent manner;
  • Conduct transactions accurately, which adhere to SLA measurements as per customer contracts;
  • Log support calls from customers on the fault management system, and pass to the relevant technical support resource and/or escalate appropriately, either internally or externally;
  • Manage faults to a satisfactory conclusion (identifying and responding to faults on the fault management systems, liaising with 3rd party suppliers, handling faults through to resolution);
  • Follow the defined GSC processes and procedures to ensure that the fault management system is kept fully updated at all times;
  • Ensure on a daily basis that all open calls are progressed and that customers are kept regularly updated on progress;
  • Despatch appropriate engineering resource across the world to customer site as necessary to achieve fault resolution;
  • Monitor the Indigo-Belcom Support email account and take the appropriate course of action to meet the customer SLAs;
  • Monitor customer third party systems, and regularly chase for updates until resolved;
  • Monitor and act on the time commitments to ensure SLA’s are met;
  • Follow the defined GSC processes and procedures before escalating to the GSC Team Leaders in the event of a potential SLA failure;
  • Carry out any further ad-hoc tasks requested by the GSC Manager or GSC Team Leader during day and night shifts.

Competency: Skills/Knowledge/Qualifications:

 

  • Previous Help Desk experience an advantage;
  • Ability to build and maintain good working relationships both internally and externally;
  • Analytical problem solver;
  • Strong attention to detail;
  • Excellent customer service skills;
  • Excellent communication skills, both verbal and written English;
  • Desire and motivation to learn and ability to advance skill level;
  • Ability to multitask and prioritise workload;
  • Flexibility and ability to work on own initiative;
  • Ability to remain calm under pressure;
  • PC literate, especially Microsoft Office;
  • Self-assured in contact with customers, sub-contractors, suppliers and internal resource;
  • Trustworthy and honest.

Locations: Scotland and London

Job Purpose:

 

The role of the RAN Engineers will primarily be to support project-based activities for National Mobile Network Operators.

 

Principle Accountabilities / Objectives:

 

To provide Field Engineering resources that are analytical, energetic and pragmatic individuals to support ongoing and long-term projects across UK. Key to the success of our projects is not only the skills and experience of the engineers, but also the attitude to the tasks at hand.

 

Main Responsibilities:

Typically, engineers are expected to complete three site upgrades/migrations during a working day, however, this is subject to the availability of geographically suitable sitesThe Field Engineers (FE) will be attending Mobile Network Operator (MNO) sites across UK to perform a number of tasks on 2G, 3G, 4G and radio paging services, including, but not limited to;

  • Attendance at multiple RAN, Core, Exchange and/or Hop sites each day
  • Interacting with the Customer RAN team to complete daily activities
  • Use of transmission testing devices for TDM and Ethernet and Test phones for 2G, 3G and 4G pre/post activity call/capacity testing of Customer Cells
  • Transmission testing (TDM/Ethernet), failure diagnosis, accurate fault reporting
  • TDM jumpering and subsequent testing
  • Access to Laptop on site to act as remote hands – This also necessitates access to cellular data network from another operator to ensure laptop can be remotely managed when activities necessitate
  • Creation of Hand-Over Pack post each site visit within standard template
  • Provision of Installation materials, provided within a single rack, between racks in a shelter or between racks in a compound – specifically including
    • 3002 cable (Indoor and Outdoor) BNCs and Type 43 connectors.
    • (CAT6 (Indoor and Outdoor) with RJ-45 connectors (Straight and Crossover).

 

Attitude, Knowledge and Skills:

 

Task days are designed to be completed within normal working hours. It must be understood that whilst individual sites typically complete in less than one hour, there are exceptional days when a range of issues may prevent this from being the case. Additionally, high priority sites may be required to be scheduled to complete either at night or weekends. Engineers are expected to be on site by 09:00 and will need to operate within specific outage windows.

TDM and Ethernet test equipment must be provided to all engineers and is the responsibility of the partner.

Engineers must be familiar with a range of technologies and the different mechanisms for the delivery of capacity and the deployment of vendor hardware within a Mobile Operator environment.

These include;

  • Legacy Transmission – PDH/SDH, NTEs and MDFs – Optical and Electrical
  • Ethernet – IP and IPVPN
  • TDM, SDH and Ethernet microwave transmission.
  • Tellabs 86xx, Cisco 901
  • 2G/3G/4G technologies, with hardware and base stations from Huawei, Ericsson, NSN, Nortel

 

Competency/Skills/Knowledge/Qualifications:

  • Must have 5+ years experience in a similar environment

Salary:

Competitive

Start date:

As soon as possible

Application: To apply for the position please send your CV to careers@indigo-belcom.com

Location: Slough and South East England including London. Travel within Europe will be required.

Job Purpose:

The role of the Senior Cable Technician will primarily be to act as a lead engineer on customer installations. During which, depending on the size of the deployment he/she will be expected to lead a team of up to 4 Cable Technicians / sub contracted engineers.

Principle Accountabilities / Objectives:

 

The engineer should be able to maintain an existing POP site as well as providing First Line Maintenance support (Remote Hands) to a varied customer base including working within SLAs for fault finding, hardware installation & replacement and issue resolution with TAC assistance.

He/she will also provide support in technical competence, observing Indigo-belcom’ s Safety, Health, Environmental and Quality (SHEQ) standards.

 

Main Responsibilities:

Principle accountabilities of the role include, but are not limited to:

  • Confident in communicating directly to end customer over the following:
    • Email
    • Phone
    • Various Instant messenger applications
  • Working in data centres duties will include hardware installation, cabling, auditing of customer equipment.
  • Use of a Fluke Versiv tester to test Fibre and copper installations.
  • First Line Maintenance support for Indigo-belcom Telecom Group to the current customer base.
  • Respond to all interventions in a timely manner, ensuring as far as reasonably possible that all SLA’s are met
  • Provide OOH on-call cover as required by agreed on-call rota.
  • Provide the relevant Indigo-belcom PM/NOC with regular up-to-date information on progress of interventions/works.
  • Provide Line Manager and relevant Project Manager/NOC with feedback regarding on-site issues.
  • Complete and submit all paperwork and documentation within SLA

 

Other Key Responsibilities:

  • Establish and maintain excellent working relationships within Indigo-belcom Telecom Group.

Represent Indigo-belcom Telecom Group in a professional manner at all times, both externally and internally.

·         Comply with company and local standards, procedures and protocols.

·         Comply and work with the company with regard to Health and Safety.

·         Complete other ad hoc duties as required

Competency/Skills/Knowledge/Qualifications:

  • Must have experience with Fibre Optic cabling
  • Must have experience working in Data Centre environments
  • Must be able to troubleshoot faults using various test equipment such as LSPM
  • Must be able use a Fluke Versiv tester to test Fibre and copper
  • Must be able to terminate copper cables.
  • Must hold a Full UK driving licence.
  • Must be a good oral and written communicator.
  • Must have the ability to lead a team.
  • Must have the ability to work on own initiative and deliver key objectives.
  • Must be able to work under pressure.
  • Must have the ability to positively influence others.
  • Must be PC literate, especially Microsoft Office suite including Microsoft Excel.
  • Must display the willingness and ability to pick up new systems quickly.
  • Must have the ability to effectively manage own time and workload.
  • Must show a flexible approach to the role, with the ability to adapt and react to business needs.

 Working Environment

  • Must be willing and legally able to work throughout Europe

Salary: Competitive

Start date: As soon as possible.

Application: To apply for the position please send your CV to careers@indigo-belcom.com

Typical Vacancies

Due to the nature of our business, Indigo-Belcom is continuously looking to supplement its existing workforce.

The types of opportunities we offer include the following:

Typically working in a Telephone Exchange & data centre environment nationwide (UK&I)

Proven onsite telecoms experience essential

  • Completion of site surveys to include completion & submission of documentation
  • Pre-staging works within the Indigo Telecom Labs (South Wales & Birmingham)
  • Site installation works to include:
  • Installation of rack & stack
  • Card infill & replacement activities
  • DC power cabling, termination & test
  • AC power cabling
  • Coax / Cat5 cable (installation, termination, labelling and testing)
  • Fibre installation, scope, test, label
  • HSE competent
  • Completion of all H&S and Site Completion documentation
  • Available to work to an on-call (shift) on 24×7 basis as part of an on-call maintenance rota
  • Desirable
    • SC clearance
    • 17th edition Electrical Installation 2382 City & Guilds
    • Fibre Splicing City & Guilds
    • AC/DC competence and Arqiva accredited
    • NRSWA Unit 2 Chapter 8
    • Rooftop Awareness
    • RF Awareness

Please note there is a requirement to be flexible and that travel throughout the UK will be required.

Typically working in a Telephone Exchange & data centre environment nationwide (UK&I)on 24x7x365 basis

  • Available to work to an on-call (shift) on 24×7 basis as part of an on-call rota
  • Proven onsite telecoms experience
  • Proven knowledge and experience working on a variety of multi-vendor telecoms equipment
  • Competent in the use of telecoms test equipment
  • Troubleshoot and clearance of alarms with remote Technical Support
  • Swapping of various telecoms equipment or associated cabling (eg Fibres)
  • Desirable
    • SC clearance
    • 17th edition Electrical Installation 2382 City & Guilds
    • Fibre Splicing City & Guilds
    • AC/DC competence and Arqiva accredited
    • NRSWA Unit 2 Chapter 8
    • Rooftop Awareness
    • RF Awareness

Please note there is a requirement to be flexible and that travel throughout the UK will be required.

Typically working in a Telephone Exchange & data centre environment nationwide (UK&I)

Proven onsite telecoms experience essential

  • Commissioning and fault finding of various leading telecoms vendor equipment -Inc pre-staging works
  • Completion of site surveys to include completion & submission of documentation
  • Pre-staging works within the Indigo Telecom Labs (South Wales & Birmingham)
  • Site installation works to include:
  • Installation of rack & stack
  • Card infill & replacement activities
  • DC power cabling, termination & test
  • AC power cabling
  • Coax / Cat5 cable (installation, termination, labelling and testing)
  • Fibre installation, scope, test, label
  • HSE competent
  • Completion of all H&S and Site Completion documentation
  • Available to work to an on-call (shift) on 24×7 basis as part of an on-call maintenance rota
  • Desirable
    • SC clearance
    • 17th edition Electrical Installation 2382 City & Guilds
    • Fibre Splicing City & Guilds
    • AC/DC competence and Arqiva accredited
    • NRSWA Unit 2 Chapter 8
    • Rooftop Awareness
    • RF Awareness

Please note there is a requirement to be flexible and that travel throughout the UK will be required.

Investors in People

Newly granted a Silver Award, since 1991 Investors in People has set the standard for better people management. Our internationally recognised accreditation is held by 14,000 organisations across the world. The Standard defines what it takes to lead, support and manage people well for sustainable results.

Based on 25 years of leading practice, the Investors in People Standard is underpinned by a rigorous assessment methodology and a framework which reflects the very latest workplace trends, essential skills and effective structures required to outperform in any industry.