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Close partnerships with suppliers and customers mean that Indigo-Belcom provides high quality solutions, consistently.

An essential part of that quality offering is our people, and so we employ only the most talented individuals who exhibit professionalism, drive and creativity in everything they do.

If you want to join an organisation that values your talents and wants you to fulfil your full potential, then get in touch by sending your CV to;

careers@indigo-belcom.com or by calling us +44 (0)1291 435500.

Current Vacancies

Here are details of our current vacancies:

Department: Operations/Central Services
Location: Magor
Hours: 37.5hrs per week
Reports to: Head of Shared Services
Direct reports: None

 

Job Purpose:

 

The Logistics Specialist will provide leadership in all aspects of Indigo’s warehousing, logistics and spare parts management services to key designated customers. The role is responsible and accountable for managing the interface between the external logistics providers, Global Support Centre (GSC), internal user groups and the customers to ensure a smooth running, accurate, and timely service resulting in enhanced customer satisfaction.

 

Main Responsibilities:

 

  • Be accountable for all aspects of the warehousing and logistics service delivery including spares management for key designated customers;
  • Lead the relationship with the customers for all warehousing and logistics activities;
  • Manage the day to day spares management activities for all key customers, including but not limited to “vendor supported” and “non-vendor supported” spares; Oversee minimum stock levels, ordering replacement spare parts (in the event of the part being beyond economic repair), managing the repair cycle and distribution/replenishment of replacement parts;
  • Define, implement and monitor the use a set of robust logistics processes to ensure all SLAs are met. Ensure these processes are understood and being used by the GSC shift staff, especially out of hours;
  • Monitor and report on Indigo-Belcom’s logistics performance in meeting SLAs and KPI targets through regular service review meetings with the customers; ensure 100% spare parts stock is maintained at all times; Provide monthly customer reports on the status and movements of all customer related logistics activities;
  • Working closely with the customers, drive a “spares dimensioning programme” across all markets; make recommendations on any changes to warehousing/logistics providers/processes to meet SLAs/KPIs;
  • Ensure that the spares service is cost optimised to contribute positively to Indigo-Belcom’s margins;
  • Maintain compliance with all trade controls requirements;
  • Be the point of contact for all cross border trade controls; ensure that Indigo-Belcom is fully compliant with the export control laws and licenses required to ship within and outside the European Union; Set up and maintain the procedures for trade controls and global shipping; ensure that all documentation is in place (e.g. Open General or Standard Individual Export Licences, commercial invoices or similar);
  • Regularly review (at least monthly) with customers the stock held at all locations, verifying that stock counts on relevant logistics providers’ websites match Indigo-Belcom’s spares; resolve any mismatches;
  • Ensure all 3rd party warehousing and logistics services are covered by a valid Indigo-Belcom purchase order; verify/sign off all logistics purchase orders and invoicing.

 

Competency: Skills/Knowledge/Qualifications:

 

  • Minimum education level: A level or above;
  • Knowledge and experience of international trade controls and the Export Control Organisation (ECO);
  • Prior experience in a logistics or stock management role;
  • Excellent standard of written & spoken English;
  • Sound commercial knowledge;
  • Ability to multi-task and work in a fast paced environment;
  • PC literate, especially with regard to Microsoft Office suite;
  • Self motivated, and able to work to own initiative;
  • Ability to effectively manage own time and workload;
  • Flexible approach to role, with the ability to adapt and react to business and customer needs;
  • Diligent attention to detail and attention to health and safety.
Department: Global Support Centre (GSC)
Location: Magor (Occasional customer sites/meetings)
Hours: Extended Day shift (8.5hrs – including unpaid lunch break -between the hours of 06:00 – 22:30)
Reports to: Global Support Centre Manager
Direct reports: None

 

Job Purpose:

 

The Indigo-Belcom Global Support Centre (GSC) provides its customers with network monitoring, European wide engineering resources and associated technical services. Based in South Wales, the Indigo-Belcom GSC is staffed by highly trained professionals on a 24x7x365 basis and has well-established methods and procedures.

The Indigo-Belcom GSC interacts frequently with its customers’ support, UK & European service partners and suppliers, and Indigo-Belcom’s sales teams. It is important that the GSC Engineer is clear and concise in all forms of communications. Diligence and attention to detail are also key skills along with ability to multi-task and prioritise work appropriately.

The individual will be required to work very closely with the all other departments within Indigo-Belcom and its Service Partners and, as such, will need to develop good working relationships with members of staff within these departments

 

Main Responsibilities:

 

  • To provide remote technical support to Indigo-Belcom customers by proactively or reactively monitoring equipment;
  • To perform basic event recognition and logging. Events will consist of alarms and alerts or direct interaction with the customer;
  • Log support calls from customers on the fault management system, and pass to the relevant technical support resource and/or escalate appropriately, either internally or externally;
  • To interpret, troubleshoot and resolve faults where able, escalating appropriately to ensure swift resolution of faults and restoration of services on customer’s networks;
  • Provide technical support for internal systems (e.g. Salesforce Field Service Lightning, Cloud PBX, IT Support);
  • Act as a systems administrator for Salesforce Field Service Lightning as required;
  • Provide remote technical support for Field Engineers;
  • Staging/configuration of Cisco/Juniper switches/routers prior to shipment to customer sites;
  • Provide pre-sales support as required;
  • Liaise with or manage 3rd parties as required to ensure swift resolution of faults;
  • Answer and process customer fault calls in a professional, responsible and consistent manner;
  • Conduct transactions accurately, which adhere to SLA measurements as per customer contracts;
  • Ensure on a daily basis that all assigned calls are progressed and that customers are kept regularly updated on progress;
  • Despatch appropriate engineering resource across the world to customer site as necessary to achieve fault resolution
  • Monitor the Indigo-Belcom Support email account and take the appropriate course of action to meet the customer SLAs;
  • Monitor customer third party systems, and regularly chase for updates until resolved;
  • Monitor and act on the time commitments to ensure SLA’s are met;
  • Follow the defined GSC processes and procedures before escalating to the GSC Team Leaders in the event of a potential SLA failure;
  • Provide customer specific reporting as required;
  • Provide root cause analysis and reporting as required following an incident or SLA failure;
  • Carry out any further ad-hoc tasks requested by the GSC Manager or GSC Team Leader during day and night shifts.

 

Other Key Responsibilities:

 

  • Represent the Company and Group in a professional manner at all times, both externally and internally and support the adoption of the Indigo Telecom Group corporate culture;
  • Promote the highest level of customer service internally and externally at all times;
  • Comply with Company and local standards, procedures and protocols to achieve and exceed the target Key Performance Indicators;
  • Ensure Health & Safety standards are maintained at all times.

 

Competency: Skills/Knowledge/Qualifications:

 

  • CCNA/JNCIA-Junos certified, or working towards appropriate certification;
  • Previous Help Desk experience an advantage;
  • Ability to build and maintain good working relationships both internally and externally;
  • Analytical problem solver;
  • Strong attention to detail;
  • Excellent customer service skills;
  • Excellent communication skills, both verbal and written English;
  • Desire and motivation to learn and ability to advance skill level;
  • Ability to multitask and prioritise workload;
  • Flexibility and ability to work on own initiative;
  • Ability to remain calm under pressure;
  • PC literate, especially Microsoft Office;
  • Self-assured in contact with customers, sub-contractors, suppliers and internal resource;
  • Trustworthy and honest.
Department: Operations
Main Location: London
Hours: 40 TBC
Reports to:  Field Engineering Manager London
Direct reports: None

 

Job Purpose:

 

In addition to the Job Objectives as set out in the Roles and Responsibilities Matrix, the Field Engineer will support best in class engineering infrastructure and technical services to customers and end clients through teams with competent and qualitative skillsets.

 

Principle Accountabilities / Objectives:

 

The Field Engineer will be expected to provide field Deployment & First Line Maintenance support to a varied customer base. Day to day tasks will involve new build deployment activities and/or responding to maintenance calls within SLA, fault finding and hardware replacement with TAC assistance.

He/she will also provide support in technical competence, observing Indigo’s Safety, Health, Environmental and Quality (SHEQ) standards.

 

Main Responsibilities:

 

  • To support the company by carrying out installation and commissioning duties in both a project and maintenance environment.
  • To provide First Line Maintenance support for Indigo Telecom Group to the current customer base.
  • Respond to all interventions in a timely manner, ensuring as far as reasonably possible that all SLA’s are met.
  • Provide OOH on-call cover as required by agreed on-call rota.
  • Provide the Indigo NOC / Project team with regular up-to-date information on progress of intervention.
  • Provide Line Manager and relevant Project Managers with feedback regarding on-site issues.
  • Complete and submit all paperwork and documentation within SLA.
  • Establish and maintain excellent working relationships within Indigo Telecom Group.
  • Represent Indigo Telecom Group in a professional manner at all times, both externally and internally.
  • Comply with company and local standards, procedures and protocols.
  • Comply and work with the company with regard to Health and Safety.
  • Complete other ad hoc duties as required.
  • Updating and producing new processes and policies as required.

 

Competency: Skills/Knowledge/Qualifications:

 

  • Good oral and written communicator.
  • Good training skills.
  • Ability to work as part of a team.
  • Ability to work on own initiative and deliver key objectives.
  • Able to work under pressure.
  • Ability to positively influence others.
  • Previous experience in telecommunications or related field experience.
  • A sound knowledge of Nokia/Alcatel-Lucent, Ciena, Huawei, Cisco and Tellabs equipment is essential.
  • PC literate, especially Microsoft Office suite including MS PowerPoint and MS Visio. Microsoft Excel is essential.
  • Willingness and ability to pick up new systems quickly.
  • Excellent standard of written and spoken English.
  • Excellent telephone manner.
  • Self motivated and able to work to own initiative.
  • Ability to effectively manage own time and workload.
  • Flexible approach to the role, with the ability to adapt and react to business needs.
Department: Global Support Centre
Location: Magor
Hours: (Shift) 4 on 4 off / 2 days – 2 nights; and/or
Extended Day shift
Reports to: GSC Team Leader
Direct reports: None

 

Job Purpose:

 

The Indigo-Belcom GSC provides its customers with network monitoring, European wide engineering resources and associated technical services. Based in South Wales, the Indigo-Belcom GSC is staffed by highly trained professionals on a 24x7x365 basis and has well-established methods and procedures.

 

Main Responsibilities:

 

  • Answer and process customer fault calls in a professional, responsible and consistent manner;
  • Conduct transactions accurately, which adhere to SLA measurements as per customer contracts;
  • Log support calls from customers on the fault management system, and pass to the relevant technical support resource and/or escalate appropriately, either internally or externally;
  • Manage faults to a satisfactory conclusion (identifying and responding to faults on the fault management systems, liaising with 3rd party suppliers, handling faults through to resolution);
  • Follow the defined GSC processes and procedures to ensure that the fault management system is kept fully updated at all times;
  • Ensure on a daily basis that all open calls are progressed and that customers are kept regularly updated on progress;
  • Despatch appropriate engineering resource across the world to customer site as necessary to achieve fault resolution;
  • Monitor the Indigo-Belcom Support email account and take the appropriate course of action to meet the customer SLAs;
  • Monitor customer third party systems, and regularly chase for updates until resolved;
  • Monitor and act on the time commitments to ensure SLA’s are met;
  • Follow the defined GSC processes and procedures before escalating to the GSC Team Leaders in the event of a potential SLA failure;
  • Carry out any further ad-hoc tasks requested by the GSC Manager or GSC Team Leader during day and night shifts.

Competency: Skills/Knowledge/Qualifications:

 

  • Previous Help Desk experience an advantage;
  • Ability to build and maintain good working relationships both internally and externally;
  • Analytical problem solver;
  • Strong attention to detail;
  • Excellent customer service skills;
  • Excellent communication skills, both verbal and written English;
  • Desire and motivation to learn and ability to advance skill level;
  • Ability to multitask and prioritise workload;
  • Flexibility and ability to work on own initiative;
  • Ability to remain calm under pressure;
  • PC literate, especially Microsoft Office;
  • Self-assured in contact with customers, sub-contractors, suppliers and internal resource;
  • Trustworthy and honest.

Locations: Scotland and London

Job Purpose:

 

The role of the RAN Engineers will primarily be to support project-based activities for National Mobile Network Operators.

 

Principle Accountabilities / Objectives:

 

To provide Field Engineering resources that are analytical, energetic and pragmatic individuals to support ongoing and long-term projects across UK. Key to the success of our projects is not only the skills and experience of the engineers, but also the attitude to the tasks at hand.

 

Main Responsibilities:

Typically, engineers are expected to complete three site upgrades/migrations during a working day, however, this is subject to the availability of geographically suitable sitesThe Field Engineers (FE) will be attending Mobile Network Operator (MNO) sites across UK to perform a number of tasks on 2G, 3G, 4G and radio paging services, including, but not limited to;

  • Attendance at multiple RAN, Core, Exchange and/or Hop sites each day
  • Interacting with the Customer RAN team to complete daily activities
  • Use of transmission testing devices for TDM and Ethernet and Test phones for 2G, 3G and 4G pre/post activity call/capacity testing of Customer Cells
  • Transmission testing (TDM/Ethernet), failure diagnosis, accurate fault reporting
  • TDM jumpering and subsequent testing
  • Access to Laptop on site to act as remote hands – This also necessitates access to cellular data network from another operator to ensure laptop can be remotely managed when activities necessitate
  • Creation of Hand-Over Pack post each site visit within standard template
  • Provision of Installation materials, provided within a single rack, between racks in a shelter or between racks in a compound – specifically including
    • 3002 cable (Indoor and Outdoor) BNCs and Type 43 connectors.
    • (CAT6 (Indoor and Outdoor) with RJ-45 connectors (Straight and Crossover).

 

Attitude, Knowledge and Skills:

 

Task days are designed to be completed within normal working hours. It must be understood that whilst individual sites typically complete in less than one hour, there are exceptional days when a range of issues may prevent this from being the case. Additionally, high priority sites may be required to be scheduled to complete either at night or weekends. Engineers are expected to be on site by 09:00 and will need to operate within specific outage windows.

TDM and Ethernet test equipment must be provided to all engineers and is the responsibility of the partner.

Engineers must be familiar with a range of technologies and the different mechanisms for the delivery of capacity and the deployment of vendor hardware within a Mobile Operator environment.

These include;

  • Legacy Transmission – PDH/SDH, NTEs and MDFs – Optical and Electrical
  • Ethernet – IP and IPVPN
  • TDM, SDH and Ethernet microwave transmission.
  • Tellabs 86xx, Cisco 901
  • 2G/3G/4G technologies, with hardware and base stations from Huawei, Ericsson, NSN, Nortel

 

Competency/Skills/Knowledge/Qualifications:

  • Must have 5+ years experience in a similar environment

Salary:

Competitive

Start date:

As soon as possible

Application: To apply for the position please send your CV to careers@indigo-belcom.com

Location: Slough and South East England including London. Travel within Europe will be required.

Job Purpose:

The role of the Senior Cable Technician will primarily be to act as a lead engineer on customer installations. During which, depending on the size of the deployment he/she will be expected to lead a team of up to 4 Cable Technicians / sub contracted engineers.

Principle Accountabilities / Objectives:

 

The engineer should be able to maintain an existing POP site as well as providing First Line Maintenance support (Remote Hands) to a varied customer base including working within SLAs for fault finding, hardware installation & replacement and issue resolution with TAC assistance.

He/she will also provide support in technical competence, observing Indigo-belcom’ s Safety, Health, Environmental and Quality (SHEQ) standards.

 

Main Responsibilities:

Principle accountabilities of the role include, but are not limited to:

  • Confident in communicating directly to end customer over the following:
    • Email
    • Phone
    • Various Instant messenger applications
  • Working in data centres duties will include hardware installation, cabling, auditing of customer equipment.
  • Use of a Fluke Versiv tester to test Fibre and copper installations.
  • First Line Maintenance support for Indigo-belcom Telecom Group to the current customer base.
  • Respond to all interventions in a timely manner, ensuring as far as reasonably possible that all SLA’s are met
  • Provide OOH on-call cover as required by agreed on-call rota.
  • Provide the relevant Indigo-belcom PM/NOC with regular up-to-date information on progress of interventions/works.
  • Provide Line Manager and relevant Project Manager/NOC with feedback regarding on-site issues.
  • Complete and submit all paperwork and documentation within SLA

 

Other Key Responsibilities:

  • Establish and maintain excellent working relationships within Indigo-belcom Telecom Group.

Represent Indigo-belcom Telecom Group in a professional manner at all times, both externally and internally.

·         Comply with company and local standards, procedures and protocols.

·         Comply and work with the company with regard to Health and Safety.

·         Complete other ad hoc duties as required

Competency/Skills/Knowledge/Qualifications:

  • Must have experience with Fibre Optic cabling
  • Must have experience working in Data Centre environments
  • Must be able to troubleshoot faults using various test equipment such as LSPM
  • Must be able use a Fluke Versiv tester to test Fibre and copper
  • Must be able to terminate copper cables.
  • Must hold a Full UK driving licence.
  • Must be a good oral and written communicator.
  • Must have the ability to lead a team.
  • Must have the ability to work on own initiative and deliver key objectives.
  • Must be able to work under pressure.
  • Must have the ability to positively influence others.
  • Must be PC literate, especially Microsoft Office suite including Microsoft Excel.
  • Must display the willingness and ability to pick up new systems quickly.
  • Must have the ability to effectively manage own time and workload.
  • Must show a flexible approach to the role, with the ability to adapt and react to business needs.

 Working Environment

  • Must be willing and legally able to work throughout Europe

Salary: Competitive

Start date: As soon as possible.

Application: To apply for the position please send your CV to careers@indigo-belcom.com

Typical Vacancies

Due to the nature of our business, Indigo-Belcom is continuously looking to supplement its existing workforce.

The types of opportunities we offer include the following:

Typically working in a Telephone Exchange & data centre environment nationwide (UK&I)

Proven onsite telecoms experience essential

  • Completion of site surveys to include completion & submission of documentation
  • Pre-staging works within the Indigo Telecom Labs (South Wales & Birmingham)
  • Site installation works to include:
  • Installation of rack & stack
  • Card infill & replacement activities
  • DC power cabling, termination & test
  • AC power cabling
  • Coax / Cat5 cable (installation, termination, labelling and testing)
  • Fibre installation, scope, test, label
  • HSE competent
  • Completion of all H&S and Site Completion documentation
  • Available to work to an on-call (shift) on 24×7 basis as part of an on-call maintenance rota
  • Desirable
    • SC clearance
    • 17th edition Electrical Installation 2382 City & Guilds
    • Fibre Splicing City & Guilds
    • AC/DC competence and Arqiva accredited
    • NRSWA Unit 2 Chapter 8
    • Rooftop Awareness
    • RF Awareness

Please note there is a requirement to be flexible and that travel throughout the UK will be required.

Typically working in a Telephone Exchange & data centre environment nationwide (UK&I)on 24x7x365 basis

  • Available to work to an on-call (shift) on 24×7 basis as part of an on-call rota
  • Proven onsite telecoms experience
  • Proven knowledge and experience working on a variety of multi-vendor telecoms equipment
  • Competent in the use of telecoms test equipment
  • Troubleshoot and clearance of alarms with remote Technical Support
  • Swapping of various telecoms equipment or associated cabling (eg Fibres)
  • Desirable
    • SC clearance
    • 17th edition Electrical Installation 2382 City & Guilds
    • Fibre Splicing City & Guilds
    • AC/DC competence and Arqiva accredited
    • NRSWA Unit 2 Chapter 8
    • Rooftop Awareness
    • RF Awareness

Please note there is a requirement to be flexible and that travel throughout the UK will be required.

Typically working in a Telephone Exchange & data centre environment nationwide (UK&I)

Proven onsite telecoms experience essential

  • Commissioning and fault finding of various leading telecoms vendor equipment -Inc pre-staging works
  • Completion of site surveys to include completion & submission of documentation
  • Pre-staging works within the Indigo Telecom Labs (South Wales & Birmingham)
  • Site installation works to include:
  • Installation of rack & stack
  • Card infill & replacement activities
  • DC power cabling, termination & test
  • AC power cabling
  • Coax / Cat5 cable (installation, termination, labelling and testing)
  • Fibre installation, scope, test, label
  • HSE competent
  • Completion of all H&S and Site Completion documentation
  • Available to work to an on-call (shift) on 24×7 basis as part of an on-call maintenance rota
  • Desirable
    • SC clearance
    • 17th edition Electrical Installation 2382 City & Guilds
    • Fibre Splicing City & Guilds
    • AC/DC competence and Arqiva accredited
    • NRSWA Unit 2 Chapter 8
    • Rooftop Awareness
    • RF Awareness

Please note there is a requirement to be flexible and that travel throughout the UK will be required.

Investors in People

Newly granted a Silver Award, since 1991 Investors in People has set the standard for better people management. Our internationally recognised accreditation is held by 14,000 organisations across the world. The Standard defines what it takes to lead, support and manage people well for sustainable results.

Based on 25 years of leading practice, the Investors in People Standard is underpinned by a rigorous assessment methodology and a framework which reflects the very latest workplace trends, essential skills and effective structures required to outperform in any industry.