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Close partnerships with suppliers and customers mean that Indigo-Belcom provides high quality solutions, consistently.

An essential part of that quality offering is our people, and so we employ only the most talented individuals who exhibit professionalism, drive and creativity in everything they do.

If you want to join an organisation that values your talents and wants you to fulfil your full potential, then get in touch by sending your CV to;

careers@indigo-belcom.com or by calling us +44 (0)1291 435500.

Current Vacancies

Here are details of our current vacancies:

Department: Operations
Location: Magor (Occasional customer sites/meetings)
Hours: 37.5hrs per week
Reports to: Head of Shared Services
Direct reports: None

 

Job Purpose:

 

The Indigo-Belcom Global Support Centre (GSC) provides its customers with network monitoring, European wide engineering resources and associated technical services. Based in South Wales, the Indigo-Belcom GSC is staffed by highly trained professionals on a 24x7x365 basis and has well-established methods and procedures. The Indigo-Belcom GSC interacts frequently with its customers’ support teams, UK & European service partners and suppliers, and Indigo-Belcom’s sales teams.

 

The GSC Manager provides leadership to the shift teams, acting as a point of escalation to ensure that customer SLAs/KPIs are met or exceeded. The GSC Manager is accountable for the delivery and achievement of the customer SLAs. The GSC manager must be clear and concise in all forms of communications and take ownership of incidents in a calm and efficient manner. Diligence and attention to detail are also key skills along with ability to multi-task and prioritise work appropriately. The GSC Manager role is a line management role to the shift team leaders, extended day team leader and IDCC team leader.

 

The GSC Manager is required to work very closely with all departments within Indigo-Belcom and its Service Partners and, as such, will need to develop good working relationships with members of staff within these departments.

 

  • Line manage and lead the day to day operational activities of teams of first line shift call handlers, technical call handlers and GSC Engineers, providing round-the-clock surveillance of customer networks and taking 1st line technical support & FLM calls;
  • Maximise utilisation effectively and methodically;
  • Take ownership of incidents and manage to resolution;
  • Complete root cause analysis, implementing improvement actions where required;
  • Correlate customers’ statistics and report for billing and performance measurements as per customer contracted Service Level Agreements (SLA);
  • Maintain customer SLA’s and Key Performance Indicators (KPI) as per customer contracts;
  • Prepare monthly Group Operations Director report;
  • Escalate on a rota basis for out of hours managerial and technical support;
  • Support the Group Operations and Sales team in pre-sales and bid support;

Review, raise and approve relevant sub-contractor invoices & purchase orders.

 

Main Responsibilities:

 

  • To manage and lead the team leaders to ensure that customer networks are supported to the required standard at all times;
  • To act as line manager to the GSC team leaders by monitoring and supporting their performance standards, training and development needs, and complying with company performance management procedures; to hold annual and biannual appraisal reviews;
  • To transition new contracts into service where required;
  • To act as a point of escalation within the management escalation matrix;
  • To provide incident management and reporting as required;
  • To maintain work schedules and rotas, analysing and managing the associated risks;
  • To review and improve existing GSC procedures and develop new as required;
  • To provide regular operational feedback to the Group Operations Director/Head of Shared Services;
  • To hold regular team & individual meetings with the GSC staff; provide coaching to the GSC staff to enable them to reach their full potential;
  • Train, advise, coach and mentor direct reports; set objectives, hold regular one to one reviews, monitor individual performance and complete mid-year and annual appraisals;
  • To provide support to project related activities as required;
  • To attend & lead customer Service Review Meetings (SRM) as required;
  • To own and comply with relevant ISO procedures (e.g. Maintenance), suggest improvements and ensure that the GSC meets any relevant quality standards;
  • To ensure safety, health, environment & quality standards within the GSC comply with company standards;
  • To maintain safe working practices for self and others, in accordance with company health and safety procedures.

 

Competency: Skills/Knowledge/Qualifications:

 

  • A broad-based Telecom background is essential;
  • Ability to provide effective managerial support to the GSC;
  • Must possess highly developed leadership and management skills and excellent communication skills;
  • Must possess excellent organisational skills with an ability to respond to and act promptly on all tasks;
  • Must be competent at reviewing and developing procedures and associated documentation;
  • Excellent customer facing skills with a proven track record.
Department: Project Delivery
Location: Magor
Hours: 37.5hrs per week
Reports to: Portfolio Manager
Direct reports: None

 

Job Purpose:

 

To provide customers with a variety of project management services, including but not limited to successfully executing a local project or a subproject on time, in scope and on budget whilst continually analysing and implementing plans to improve project profitability.

 

Main Responsibilities:

 

Strategy and Planning, Delivery and Closing :

  • Supports Sales Team in quote and bid creation
  • Executes projects and proposes corrective actions using a standard Project Management Plan in line with Indigo-Belcom Project Management processes
  • Prepares Project Managements Plans and project phase plans for the Projects
  • Proposes for approval tactical contingency plans in anticipation of potential Projects
  • Proposes for approval tactical contingency plans in anticipation of potential problems
  • Prepares resource forecast requirement plans
  • Evaluates project, monitors and controls progress against a baseline plan, and looks continuously for improvement
  • Allocates tasks and priorities as needed
  • Proposes for approval corrective actions when not tracking against the plan
  • reports on necessary Project Metrics
  • Ensure Project Closing

Project reporting and project reviews:

  • Reports KPIs and milestones defines in each project
  • Contributes to project reviews internally and towards the customer
  • Complies monthly Service Agent Metrics
  • Generates forecast of work activities as drivers for Service agent resource and capability
  • Hosts internal/external project reviews

 

Competency: Skills/Knowledge/Qualifications:

 

  • Experiences in delivering telecoms/data centre/ infrastructure based projects within set timelines and budgets; ability to digest technical engineering work packages
  • Excellent interpersonal, leadership and communications skills
  • Highly motivated
  • Organised and disciplined in approach
  • Work ethic flexibility in terms of hours and geography
  • Ability to create or introduce new ideas, methods, or processes to the workplace
  • PC literate, including MS Word, MS Project, MS Excel and MS PowerPoint
  • Proved track record in engineering and implementation management
  • Budgetary and business acumen
  • Good geographical understanding of the UK
  • Flexible approach and commitment to meet the client requests
  • Degree or equivalent education (training and/or experience)
  • Prince2 Practitioner or equivalent
  • British Safety Council Level 2 Risk Assessment
Department: Operations/Central Services
Location: Dublin (some travel to European sites will be involved)
Hours: 37.5hrs per week
Reports to: Portfolio Manager
Direct reports: None

 

Job Purpose:

 

Managing the day to day coordination tasks associated with field network installation services

 

Main Responsibilities:

 

  • Schedule installation activities at Customer Sites in EMEA in conjunction with various customer stakeholders;
  • Coordinate delivery of materials to Customer Sites in EMEA for installation projects on a daily basis;
  • Schedule and coordinate deployment of field technicians (employees and sub-contractors) for installation projects on a daily basis. Sign-off and document all jobs;
  • Coordinate the production and publication of project status reports (progress, risks, schedule) on a daily basis;
  • Track and report on job profitability on a weekly basis;
  • Forecast workload and job costs/revenue on a weekly basis;
  • Review and adapt Engineering Design Packages (EDPs) for network installation (Cabling, equipment) at Customer Sites in EMEA;
  • Carry out Quality Control at Customer Sites in EMEA. Some travel will be required to accomplish this;
  • Contribute to and improve documentation such as site floorplans, rack elevations, port mapping

 

Competency: Skills/Knowledge/Qualifications:

 

  • At least 5 years’ experience as a Field Technician installing and testing network equipment and copper/fibre cabling;
  • Experience in quality audits of network and copper/fibre cabling installations;
  • Experience with LAN/WAN technologies would be a distinct advantage;
  • Experience calculating electrical loads/power would be a distinct advantage ;
  • Excellent organisation and planning skills;
  • Experience reporting and forecasting job cost and job margin;
  • Experience with editing CAD designs;
  • Expertise in Microsoft Excel, Visio, Word, Project;
  • Excellent written and spoken English.
Department: Operations/Central Services
Location: Magor
Hours: 37.5hrs per week
Reports to: Project Coordinator
Direct reports: None but potential to lead a small team

 

Job Purpose:

 

The Project Coordinator will provide project support and co-ordination duties associated with the objectives and tasks of the Project Management team, involving working across a number of projects where appropriate

 

Main Responsibilities:

 

  • Assists in the scheduling of engineers in line with project SLAs and in conjunction with the Central Services Manager, Engineering Team Lead and Resource Coordinator;
  • Arranges site access, site access permits as required by the project(s) and in conjunction with the project schedule and including the keeping of access logs, key logs etc as relevant;
  • Materials Management: Identification of consumables and parts, placing of orders, orders tracking, co-ordination of deliveries to site;
  • Coordinates and tracks tools and test equipment between field staff;
  • Communicates to engineers and audits project documentation;
  • Reports internally and to customers as relevant by project(s);
  • Provides supporting information to engineers via email and as a point of contact for escalated access issues on site;
  • Escalates engineering issues to the Central Services Manager as relevant;
  • Additional Tasks (as relevant)
  • Assists Central Services Manager with reporting on activities completed (KPI reporting);
  • Manages simple projects including simple profit and loss statements;
  • Represents the company in customer meetings/on customer conference calls in either an assisted or primary role;
  • Provides a point of contact to customers and engineers;
  • Financial and commercial support – signing of acceptance reports and invoicing against customer purchase orders.

 

Competency: Skills/Knowledge/Qualifications:

 

  • Minimum Education level: 5 GCSEs or similar to include Maths and English;
  • Good PC and Microsoft Office skills especially Microsoft Excel.
  • Good telephone manner and experience of dealing with difficult parties, both internal and external;
  • Good geographic knowledge of UK;
  • Strong communication skills;
  • Good organisational skills and able to work logically;
  • Good timekeeping essential;
  • Able to manage own time effectively;
  • Able to recognise and escalate issues and seek assistance where necessary;
  • Able to work in both a team and on own initiative;
  • Previous Project Coordinator experience required;
  • Previous Team leader experience preferred;
  • Understanding of working to deadlines and able to work under pressure to deliver on multiple fronts. The successful candidate will be required to work in a fast-moving changing project environment hence the ability to work under pressure whilst often dealing with multiple tasks is essential;
  • Previous experience in the Telecoms industry would be an advantage
Department: Global Support Centre
Location: Magor
Hours: Monday – Friday 08:30 – 17:00
Reports to: GSC Manager
Direct reports: None

 

Job Purpose:

 

As a result of continued growth, the Indigo-Belcom GSC is creating a new position for a dedicated trainer to create, deliver, maintain and review clear and concise processes and procedures. The position holder will be key to allowing for continuous process improvement.

The Indigo-Belcom GSC Trainer will allow all members of the GSC team to receive training to an excellent standard, and aid with individuals’ personal development.

The GSC Trainer will also be required to work with other departments within Indigo-Belcom to assist with process definition and development.

 

Main Responsibilities:

 

  • Maintain, create and deliver clear, concise processes and procedures for all activities within the GSC and other departments as required;
  • Create and deliver tailored new recruit training plans;
  • Assist Team Leaders and line managers in creating individual development plans for employees;
  • Regularly audit company processes and procedures to allow for continuous improvement;
  • Deliver refresher training to existing team members to ensure processes are understood and followed;
  • Audit adherence to processes and provide feedback and additional training where required;
  • Maintain departmental training records;
  • Assist with the transition of new contracts into the GSC to ensure existing processes are suitable for new work streams; creating or amending processes where required, and delivering the required training to the team members to ensure for smooth transition of contracts into support;
  • Where required, assist with system configuration and guidance to allow for system automation wherever possible;
  • Ensure new recruits to the GSC are correctly on-boarded to ensure for a successful integration into the team;
  • Mentor new recruits during the initial stages of integration into the GSC team;
  • Assist with the creation, monitoring and delivery of performance improvement plans where required;
  • Assist in Service Assurance activities for key customers, to enable continuous process improvement;
  • Maintain a good working knowledge of all processes and procedures, and be able to perform activities in order to assess suitability of processes;
  • Provide cover as a GSC Call Handler and GSC Team Leader as required;
  • Carry out any further ad-hoc tasks requested by the GSC Manager.

 

Competency: Skills/Knowledge/Qualifications:

 

  • Previous Help Desk experience an advantage;
  • Previous experience of process definition and transition;
  • Confident delivery of training presentations to groups;
  • Ability to review and amend processes and provide continuous improvement;
  • Ability to build and maintain good working relationships both internally and externally;
  • Analytical problem solver;
  • Strong attention to detail;
  • Excellent customer service skills;
  • Excellent communication skills, both verbal and written English;
  • Desire and motivation to learn and ability to advance skill level;
  • Ability to multitask and prioritise workload;
  • Flexibility and ability to work on own initiative;
  • Ability to remain calm under pressure;
  • PC literate, especially Microsoft Office;
  • Self-assured in contact with customers, sub-contractors, suppliers and internal resource;
  • Trustworthy and honest.
Department: Global Support Centre
Location: Magor
Hours: (Shift) 4 on 4 off / 2 days – 2 nights; and/or
Extended Day shift
Reports to: GSC Team Leader
Direct reports: None

 

Job Purpose:

 

The Indigo-Belcom GSC provides its customers with network monitoring, European wide engineering resources and associated technical services. Based in South Wales, the Indigo-Belcom GSC is staffed by highly trained professionals on a 24x7x365 basis and has well-established methods and procedures.

 

Main Responsibilities:

 

  • Answer and process customer fault calls in a professional, responsible and consistent manner;
  • Conduct transactions accurately, which adhere to SLA measurements as per customer contracts;
  • Log support calls from customers on the fault management system, and pass to the relevant technical support resource and/or escalate appropriately, either internally or externally;
  • Manage faults to a satisfactory conclusion (identifying and responding to faults on the fault management systems, liaising with 3rd party suppliers, handling faults through to resolution);
  • Follow the defined GSC processes and procedures to ensure that the fault management system is kept fully updated at all times;
  • Ensure on a daily basis that all open calls are progressed and that customers are kept regularly updated on progress;
  • Despatch appropriate engineering resource across the world to customer site as necessary to achieve fault resolution;
  • Monitor the Indigo-Belcom Support email account and take the appropriate course of action to meet the customer SLAs;
  • Monitor customer third party systems, and regularly chase for updates until resolved;
  • Monitor and act on the time commitments to ensure SLA’s are met;
  • Follow the defined GSC processes and procedures before escalating to the GSC Team Leaders in the event of a potential SLA failure;
  • Carry out any further ad-hoc tasks requested by the GSC Manager or GSC Team Leader during day and night shifts.

Competency: Skills/Knowledge/Qualifications:

 

  • Previous Help Desk experience an advantage;
  • Ability to build and maintain good working relationships both internally and externally;
  • Analytical problem solver;
  • Strong attention to detail;
  • Excellent customer service skills;
  • Excellent communication skills, both verbal and written English;
  • Desire and motivation to learn and ability to advance skill level;
  • Ability to multitask and prioritise workload;
  • Flexibility and ability to work on own initiative;
  • Ability to remain calm under pressure;
  • PC literate, especially Microsoft Office;
  • Self-assured in contact with customers, sub-contractors, suppliers and internal resource;
  • Trustworthy and honest.

Locations: Scotland and London

Job Purpose:

 

The role of the RAN Engineers will primarily be to support project-based activities for National Mobile Network Operators.

 

Principle Accountabilities / Objectives:

 

To provide Field Engineering resources that are analytical, energetic and pragmatic individuals to support ongoing and long-term projects across UK. Key to the success of our projects is not only the skills and experience of the engineers, but also the attitude to the tasks at hand.

 

Main Responsibilities:

Typically, engineers are expected to complete three site upgrades/migrations during a working day, however, this is subject to the availability of geographically suitable sitesThe Field Engineers (FE) will be attending Mobile Network Operator (MNO) sites across UK to perform a number of tasks on 2G, 3G, 4G and radio paging services, including, but not limited to;

  • Attendance at multiple RAN, Core, Exchange and/or Hop sites each day
  • Interacting with the Customer RAN team to complete daily activities
  • Use of transmission testing devices for TDM and Ethernet and Test phones for 2G, 3G and 4G pre/post activity call/capacity testing of Customer Cells
  • Transmission testing (TDM/Ethernet), failure diagnosis, accurate fault reporting
  • TDM jumpering and subsequent testing
  • Access to Laptop on site to act as remote hands – This also necessitates access to cellular data network from another operator to ensure laptop can be remotely managed when activities necessitate
  • Creation of Hand-Over Pack post each site visit within standard template
  • Provision of Installation materials, provided within a single rack, between racks in a shelter or between racks in a compound – specifically including
    • 3002 cable (Indoor and Outdoor) BNCs and Type 43 connectors.
    • (CAT6 (Indoor and Outdoor) with RJ-45 connectors (Straight and Crossover).

 

Attitude, Knowledge and Skills:

 

Task days are designed to be completed within normal working hours. It must be understood that whilst individual sites typically complete in less than one hour, there are exceptional days when a range of issues may prevent this from being the case. Additionally, high priority sites may be required to be scheduled to complete either at night or weekends. Engineers are expected to be on site by 09:00 and will need to operate within specific outage windows.

TDM and Ethernet test equipment must be provided to all engineers and is the responsibility of the partner.

Engineers must be familiar with a range of technologies and the different mechanisms for the delivery of capacity and the deployment of vendor hardware within a Mobile Operator environment.

These include;

  • Legacy Transmission – PDH/SDH, NTEs and MDFs – Optical and Electrical
  • Ethernet – IP and IPVPN
  • TDM, SDH and Ethernet microwave transmission.
  • Tellabs 86xx, Cisco 901
  • 2G/3G/4G technologies, with hardware and base stations from Huawei, Ericsson, NSN, Nortel

 

Competency/Skills/Knowledge/Qualifications:

  • Must have 5+ years experience in a similar environment

Salary:

Competitive

Start date:

As soon as possible

Application: To apply for the position please send your CV to careers@indigo-belcom.com

Location: Slough and South East England including London. Travel within Europe will be required.

Job Purpose:

The role of the Senior Cable Technician will primarily be to act as a lead engineer on customer installations. During which, depending on the size of the deployment he/she will be expected to lead a team of up to 4 Cable Technicians / sub contracted engineers.

Principle Accountabilities / Objectives:

 

The engineer should be able to maintain an existing POP site as well as providing First Line Maintenance support (Remote Hands) to a varied customer base including working within SLAs for fault finding, hardware installation & replacement and issue resolution with TAC assistance.

He/she will also provide support in technical competence, observing Indigo-belcom’ s Safety, Health, Environmental and Quality (SHEQ) standards.

 

Main Responsibilities:

Principle accountabilities of the role include, but are not limited to:

  • Confident in communicating directly to end customer over the following:
    • Email
    • Phone
    • Various Instant messenger applications
  • Working in data centres duties will include hardware installation, cabling, auditing of customer equipment.
  • Use of a Fluke Versiv tester to test Fibre and copper installations.
  • First Line Maintenance support for Indigo-belcom Telecom Group to the current customer base.
  • Respond to all interventions in a timely manner, ensuring as far as reasonably possible that all SLA’s are met
  • Provide OOH on-call cover as required by agreed on-call rota.
  • Provide the relevant Indigo-belcom PM/NOC with regular up-to-date information on progress of interventions/works.
  • Provide Line Manager and relevant Project Manager/NOC with feedback regarding on-site issues.
  • Complete and submit all paperwork and documentation within SLA

 

Other Key Responsibilities:

  • Establish and maintain excellent working relationships within Indigo-belcom Telecom Group.

Represent Indigo-belcom Telecom Group in a professional manner at all times, both externally and internally.

·         Comply with company and local standards, procedures and protocols.

·         Comply and work with the company with regard to Health and Safety.

·         Complete other ad hoc duties as required

Competency/Skills/Knowledge/Qualifications:

  • Must have experience with Fibre Optic cabling
  • Must have experience working in Data Centre environments
  • Must be able to troubleshoot faults using various test equipment such as LSPM
  • Must be able use a Fluke Versiv tester to test Fibre and copper
  • Must be able to terminate copper cables.
  • Must hold a Full UK driving licence.
  • Must be a good oral and written communicator.
  • Must have the ability to lead a team.
  • Must have the ability to work on own initiative and deliver key objectives.
  • Must be able to work under pressure.
  • Must have the ability to positively influence others.
  • Must be PC literate, especially Microsoft Office suite including Microsoft Excel.
  • Must display the willingness and ability to pick up new systems quickly.
  • Must have the ability to effectively manage own time and workload.
  • Must show a flexible approach to the role, with the ability to adapt and react to business needs.

 Working Environment

  • Must be willing and legally able to work throughout Europe

Salary: Competitive

Start date: As soon as possible.

Application: To apply for the position please send your CV to careers@indigo-belcom.com

Typical Vacancies

Due to the nature of our business, Indigo-Belcom is continuously looking to supplement its existing workforce.

The types of opportunities we offer include the following:

Typically working in a Telephone Exchange & data centre environment nationwide (UK&I)

Proven onsite telecoms experience essential

  • Completion of site surveys to include completion & submission of documentation
  • Pre-staging works within the Indigo Telecom Labs (South Wales & Birmingham)
  • Site installation works to include:
  • Installation of rack & stack
  • Card infill & replacement activities
  • DC power cabling, termination & test
  • AC power cabling
  • Coax / Cat5 cable (installation, termination, labelling and testing)
  • Fibre installation, scope, test, label
  • HSE competent
  • Completion of all H&S and Site Completion documentation
  • Available to work to an on-call (shift) on 24×7 basis as part of an on-call maintenance rota
  • Desirable
    • SC clearance
    • 17th edition Electrical Installation 2382 City & Guilds
    • Fibre Splicing City & Guilds
    • AC/DC competence and Arqiva accredited
    • NRSWA Unit 2 Chapter 8
    • Rooftop Awareness
    • RF Awareness

Please note there is a requirement to be flexible and that travel throughout the UK will be required.

Typically working in a Telephone Exchange & data centre environment nationwide (UK&I)on 24x7x365 basis

  • Available to work to an on-call (shift) on 24×7 basis as part of an on-call rota
  • Proven onsite telecoms experience
  • Proven knowledge and experience working on a variety of multi-vendor telecoms equipment
  • Competent in the use of telecoms test equipment
  • Troubleshoot and clearance of alarms with remote Technical Support
  • Swapping of various telecoms equipment or associated cabling (eg Fibres)
  • Desirable
    • SC clearance
    • 17th edition Electrical Installation 2382 City & Guilds
    • Fibre Splicing City & Guilds
    • AC/DC competence and Arqiva accredited
    • NRSWA Unit 2 Chapter 8
    • Rooftop Awareness
    • RF Awareness

Please note there is a requirement to be flexible and that travel throughout the UK will be required.

Typically working in a Telephone Exchange & data centre environment nationwide (UK&I)

Proven onsite telecoms experience essential

  • Commissioning and fault finding of various leading telecoms vendor equipment -Inc pre-staging works
  • Completion of site surveys to include completion & submission of documentation
  • Pre-staging works within the Indigo Telecom Labs (South Wales & Birmingham)
  • Site installation works to include:
  • Installation of rack & stack
  • Card infill & replacement activities
  • DC power cabling, termination & test
  • AC power cabling
  • Coax / Cat5 cable (installation, termination, labelling and testing)
  • Fibre installation, scope, test, label
  • HSE competent
  • Completion of all H&S and Site Completion documentation
  • Available to work to an on-call (shift) on 24×7 basis as part of an on-call maintenance rota
  • Desirable
    • SC clearance
    • 17th edition Electrical Installation 2382 City & Guilds
    • Fibre Splicing City & Guilds
    • AC/DC competence and Arqiva accredited
    • NRSWA Unit 2 Chapter 8
    • Rooftop Awareness
    • RF Awareness

Please note there is a requirement to be flexible and that travel throughout the UK will be required.

Investors in People

Newly granted a Silver Award, since 1991 Investors in People has set the standard for better people management. Our internationally recognised accreditation is held by 14,000 organisations across the world. The Standard defines what it takes to lead, support and manage people well for sustainable results.

Based on 25 years of leading practice, the Investors in People Standard is underpinned by a rigorous assessment methodology and a framework which reflects the very latest workplace trends, essential skills and effective structures required to outperform in any industry.