Information

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Close partnerships with suppliers and customers mean that Indigo-Belcom provides high quality solutions, consistently.

An essential part of that quality offering is our people, and so we employ only the most talented individuals who exhibit professionalism, drive and creativity in everything they do.

If you want to join an organisation that values your talents and wants you to fulfil your full potential, then get in touch by sending your CV to;

careers@indigo-belcom.com or by calling us +44 (0)1291 435500.

Current Vacancies

Here are details of our current vacancies:

Department: Operations/Central Services
Location: Magor
Hours: 37.5hrs per week Monday-Friday
Reports to: Project Coordinator
Direct reports: None but potential to lead a small team

 

Job Purpose:

 

The Project Coordinator will provide project support and co-ordination duties associated with the objectives and tasks of the Project Management team, involving working across a number of projects where appropriate.

 

Main Responsibilities:

 

  • Assists in the scheduling of engineers in line with project SLAs and in conjunction with the Central Services Manager, Engineering Team Lead and Resource Coordinator;
  • Arranges site access, site access permits as required by the project(s) and in conjunction with the project schedule and including the keeping of access logs, key logs etc as relevant;
  • Materials Management: Identification of consumables and parts, placing of orders, orders tracking, co-ordination of deliveries to site;
  • Coordinates and tracks tools and test equipment between field staff;
  • Communicates to engineers and audits project documentation;
  • Reports internally and to customers as relevant by project(s);
  • Provides supporting information to engineers via email and as a point of contact for escalated access issues on site;
  • Escalates engineering issues to the Central Services Manager as relevant;
  • Additional Tasks (as relevant)
  • Assists Central Services Manager with reporting on activities completed (KPI reporting);
  • Manages simple projects including simple profit and loss statements;
  • Represents the company in customer meetings/on customer conference calls in either an assisted or primary role;
  • Provides a point of contact to customers and engineers;
  • Financial and commercial support – signing of acceptance reports and invoicing against customer purchase orders.

Competency: Skills/Knowledge/Qualifications:

 

  • Minimum Education level: 5 GCSEs or similar to include Maths and English;
  • Good PC and Microsoft Office skills especially Microsoft Excel.
  • Good telephone manner and experience of dealing with difficult parties, both internal and external;
  • Good geographic knowledge of UK;
  • Strong communication skills;
  • Good organisational skills and able to work logically;
  • Good timekeeping essential;
  • Able to manage own time effectively;
  • Able to recognise and escalate issues and seek assistance where necessary;
  • Able to work in both a team and on own initiative;
  • Previous Project Coordinator experience required;
  • Previous Team leader experience preferred;
  • Understanding of working to deadlines and able to work under pressure to deliver on multiple fronts. The successful candidate will be required to work in a fast-moving changing project environment hence the ability to work under pressure whilst often dealing with multiple tasks is essential;
  • Previous experience in the Telecoms industry would be an advantage.

Location: Slough and South East England including London. Travel within Europe will be required.

Job Purpose:

The role of the Senior Cable Technician will primarily be to act as a lead engineer on customer installations. During which, depending on the size of the deployment he/she will be expected to lead a team of up to 4 Cable Technicians / sub contracted engineers.

Principle Accountabilities / Objectives:

 

The engineer should be able to maintain an existing POP site as well as providing First Line Maintenance support (Remote Hands) to a varied customer base including working within SLAs for fault finding, hardware installation & replacement and issue resolution with TAC assistance.

He/she will also provide support in technical competence, observing Indigo-belcom’ s Safety, Health, Environmental and Quality (SHEQ) standards.

 

Main Responsibilities:

Principle accountabilities of the role include, but are not limited to:

  • Confident in communicating directly to end customer over the following:
    • Email
    • Phone
    • Various Instant messenger applications
  • Working in data centres duties will include hardware installation, cabling, auditing of customer equipment.
  • Use of a Fluke Versiv tester to test Fibre and copper installations.
  • First Line Maintenance support for Indigo-belcom Telecom Group to the current customer base.
  • Respond to all interventions in a timely manner, ensuring as far as reasonably possible that all SLA’s are met
  • Provide OOH on-call cover as required by agreed on-call rota.
  • Provide the relevant Indigo-belcom PM/NOC with regular up-to-date information on progress of interventions/works.
  • Provide Line Manager and relevant Project Manager/NOC with feedback regarding on-site issues.
  • Complete and submit all paperwork and documentation within SLA

 

Other Key Responsibilities:

  • Establish and maintain excellent working relationships within Indigo-belcom Telecom Group.

Represent Indigo-belcom Telecom Group in a professional manner at all times, both externally and internally.

·         Comply with company and local standards, procedures and protocols.

·         Comply and work with the company with regard to Health and Safety.

·         Complete other ad hoc duties as required

Competency/Skills/Knowledge/Qualifications:

  • Must have experience with Fibre Optic cabling
  • Must have experience working in Data Centre environments
  • Must be able to troubleshoot faults using various test equipment such as LSPM
  • Must be able use a Fluke Versiv tester to test Fibre and copper
  • Must be able to terminate copper cables.
  • Must hold a Full UK driving licence.
  • Must be a good oral and written communicator.
  • Must have the ability to lead a team.
  • Must have the ability to work on own initiative and deliver key objectives.
  • Must be able to work under pressure.
  • Must have the ability to positively influence others.
  • Must be PC literate, especially Microsoft Office suite including Microsoft Excel.
  • Must display the willingness and ability to pick up new systems quickly.
  • Must have the ability to effectively manage own time and workload.
  • Must show a flexible approach to the role, with the ability to adapt and react to business needs.

 Working Environment

  • Must be willing and legally able to work throughout Europe

Salary: Competitive

Start date: As soon as possible.

Application: To apply for the position please send your CV to careers@indigo-belcom.com

“Indigo-Belcom is a leading telecommunications services company working for and on behalf of some of the world’s biggest household names in the area of internet and telecoms. We are based in our purpose built headquarters close to Newport, South Wales. Having recently acquired a complementary services business, Indigo-Belcom is experiencing high levels of growth, both in the UK and in international markets.

We are currently looking for Technical Call Handlers to join our Network Operations Centre Team. This is an excellent opportunity to gain or expand your experience in the telecom call centre business and to help lead and shape the future of our operations and service delivery. An essential part of our quality offering is our people. We employ only the most talented and passionate individuals who exhibit professionalism and creativity in everything they do. If you strive to be a part of a friendly and energetic team within a growing organisation, which nurtures and values your talents, whilst encouraging you to fulfil your full potential, please get in touch: 

To apply, please email your CV to careers@indigo-belcom.com

Typical Vacancies

Due to the nature of our business, Indigo-Belcom is continuously looking to supplement its existing workforce.

The types of opportunities we offer include the following:

Typically working in a Telephone Exchange & data centre environment nationwide (UK&I)

Proven onsite telecoms experience essential

  • Completion of site surveys to include completion & submission of documentation
  • Pre-staging works within the Indigo Telecom Labs (South Wales & Birmingham)
  • Site installation works to include:
  • Installation of rack & stack
  • Card infill & replacement activities
  • DC power cabling, termination & test
  • AC power cabling
  • Coax / Cat5 cable (installation, termination, labelling and testing)
  • Fibre installation, scope, test, label
  • HSE competent
  • Completion of all H&S and Site Completion documentation
  • Available to work to an on-call (shift) on 24×7 basis as part of an on-call maintenance rota
  • Desirable
    • SC clearance
    • 17th edition Electrical Installation 2382 City & Guilds
    • Fibre Splicing City & Guilds
    • AC/DC competence and Arqiva accredited
    • NRSWA Unit 2 Chapter 8
    • Rooftop Awareness
    • RF Awareness

Please note there is a requirement to be flexible and that travel throughout the UK will be required.

Typically working in a Telephone Exchange & data centre environment nationwide (UK&I)on 24x7x365 basis

  • Available to work to an on-call (shift) on 24×7 basis as part of an on-call rota
  • Proven onsite telecoms experience
  • Proven knowledge and experience working on a variety of multi-vendor telecoms equipment
  • Competent in the use of telecoms test equipment
  • Troubleshoot and clearance of alarms with remote Technical Support
  • Swapping of various telecoms equipment or associated cabling (eg Fibres)
  • Desirable
    • SC clearance
    • 17th edition Electrical Installation 2382 City & Guilds
    • Fibre Splicing City & Guilds
    • AC/DC competence and Arqiva accredited
    • NRSWA Unit 2 Chapter 8
    • Rooftop Awareness
    • RF Awareness

Please note there is a requirement to be flexible and that travel throughout the UK will be required.

Typically working in a Telephone Exchange & data centre environment nationwide (UK&I)

Proven onsite telecoms experience essential

  • Commissioning and fault finding of various leading telecoms vendor equipment -Inc pre-staging works
  • Completion of site surveys to include completion & submission of documentation
  • Pre-staging works within the Indigo Telecom Labs (South Wales & Birmingham)
  • Site installation works to include:
  • Installation of rack & stack
  • Card infill & replacement activities
  • DC power cabling, termination & test
  • AC power cabling
  • Coax / Cat5 cable (installation, termination, labelling and testing)
  • Fibre installation, scope, test, label
  • HSE competent
  • Completion of all H&S and Site Completion documentation
  • Available to work to an on-call (shift) on 24×7 basis as part of an on-call maintenance rota
  • Desirable
    • SC clearance
    • 17th edition Electrical Installation 2382 City & Guilds
    • Fibre Splicing City & Guilds
    • AC/DC competence and Arqiva accredited
    • NRSWA Unit 2 Chapter 8
    • Rooftop Awareness
    • RF Awareness

Please note there is a requirement to be flexible and that travel throughout the UK will be required.

Investors in People

Newly granted a Silver Award, since 1991 Investors in People has set the standard for better people management. Our internationally recognised accreditation is held by 14,000 organisations across the world. The Standard defines what it takes to lead, support and manage people well for sustainable results.

Based on 25 years of leading practice, the Investors in People Standard is underpinned by a rigorous assessment methodology and a framework which reflects the very latest workplace trends, essential skills and effective structures required to outperform in any industry.