Indigo-Belcom’s purpose built, Global Support Centre (GSC) is the first point of contact for all reactive and proactive support and maintenance requirements.
With a fully manned 24x7x365 operation, Indigo-Belcom’s multi-vendor trained GSC support engineers guarantee to diagnose and solve even the most complex of faults within committed response times and service levels.
Where required, Indigo-Belcom’s GSC staff not only manage the dispatch of the field service engineers, they also manage the escalation to second and third line support in addition to owning the repairs, logistics and spares management processes. Indigo-Belcom’s rapid response and global footprint means that our field service engineers will never be more than 2 or 4 hours from your site.
Indigo-Belcom’s fault management service offers secure online web access into our intervention management system (Metrix5), thereby allowing customers to see real time status of any open tickets.
Current technologies supported by the Indigo-Belcom GSC include:
- Network management
The Indigo-Belcom GSC provides the following services:
- 24x7x365 network monitoring
- 24x7x365 network management
- 24x7x365 European FLM dispatch centre
- 24x7x365 first line and second line multivendor technical support centre
- 24x7x365 European spares and logistics management
- 24x7x365 white label services
- Reporting services
- Lone worker and incident reporting centre
- Crisis management and emergency helpline
- Lab testing and staging
- Network simulation
Indigo-Belcom offers an unrivalled level of network and alarm monitoring, allowing detection, remote diagnosis and problem fixes, even before it becomes service affecting.
With certification to ISO 27001 Information Security Management, Indigo-Belcom also offers structured disaster recovery and business continuity services.